What we do

Citizens Advice Woking offers free, confidential, impartial and independent advice and information. Our main office is situated in the middle of Woking town centre, from where we deliver our telephone service with face to face interviews by appointment only.

We currently offer an outreach session at the Mascot Hub, Dartmouth Avenue, Sheerwater on Thursday mornings between 10am – 1pm. No appointment necessary, just turn up.

We are also open for a face to face drop in session at Byfleet Methodist Church, Rectory Lane, Byfleet every Wednesday from 12pm – 2.30pm. No appointment necessary, just turn up to speak to an adviser.

We employ 16 part-time staff who are supported by approximately 65 volunteers. Our approach is client centred and focused on a commitment to quality and diversity.

Aims & Principles of Citizens Advice

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our service aims:

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The Trustee Board

All Citizens Advice Bureaux are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the Chief Executive Officer by the Trustee Board who –

  • Set the overall direction and support the development of the bureau
  • Ensure the bureau meets the needs of the local community and the Citizens Advice membership standards
  • Employ Citizens Advice staff and control the bureau finances
  • Earn and retain the respect of important and influential people and organisations in the community, including funding bodies
  • Ensure the bureau complies with relevant laws.