Get Advice

You may be able to gain the assistance and information you require from the National Citizens Advice Website. The following links will take you to the relevant pages on their website:

If after searching Citizens Advice Online you are unable to find the answer you are looking for, then please contact us by phone or in person. Note: Our webform is not currently in operation.

You can find your nearest Citizens Advice branch by typing your postcode or town into the search box on the National Citizens Advice website

Changes to advice offered at Citizens Advice Woking from April 2024 

Woking Borough Council have withdrawn our core funding of £189,000. This means we can offer less advice and help.

We will continue to advise in depth on our core advice areas: 

  • Benefits 
  • Debt 
  • Housing 
  • Immigration 

We will continue to advise in depth on Employment, but only where staffing permits. Similarly, on Family and Relationship issues where the client is a victim of domestic abuse we will offer as much help as we can.  

However, we will only provide initial information on the following advice areas, after which we will signpost to other organisations where possible.

  • Consumer 
  • Family 
  • Law & Courts 
  • Health  

Food bank referrals

Due to funding cuts, we have made the decision to only issue foodbank vouchers as part of our advice, not in isolation.  

If you are only contacting us for a food voucher, please: 

Phone Woking Borough Council on 01483 755855 between the hours of 9am and 1pm and request a food bank referral. 

OR 

You can contact Woking Foodbank directly: 

General enquiry form: https://woking.foodbank.org.uk/contact-us/   

Telephone number available during opening hours: 07862 056139 

Visit The Lighthouse at 8-10 High Street, Woking, GU21 6BG 

Opening hours 

Monday, Wednesday, Thursday 10.30am – 12.30pm 

Thursday evening 5.30 – 6.30pm 

Note: Housing Associations, churches and faith groups may also be able to issue food vouchers. 

You can also try Surrey Crisis Fund for emergency financial assistance, see https://www.surreycc.gov.uk/community/surrey-crisis-fund

By submitting this form, you agree to the storing of your personal data by Citizens Advice Woking.
For further information please refer to our Privacy Policy which can be found by clicking HERE