As well as providing advice, every Citizens Advice office has a twin aim of collecting evidence from clients’ experiences – and our experiences of advising them – and using this to campaign for positive changes that can benefit everybody, and not just people who come in to the centre. We do this work locally, with Councillors, Members of Parliament and local organisations.
We also provide case studies and information to Citizens Advice’s Head Office, for use in their national campaigning work. Individual offices can provide campaigning information on any topic they like, but Citizens Advice puts out national Calls for Evidence on particular topics, so all offices can send evidence from across the country.
We also run awareness raising and media campaigns, and publicise our success stories.
Citizens Advice also regularly publishes policy, which can be found here.