homepageWelcome to Citizens Advice Woking

Citizens Advice Woking provides local clients, with free, confidential and independent, general advice. Our well qualified volunteer force have undertaken nationally recognised training to guide clients through their problems providing them with options to help make those difficult decisions.

Due to the Covid-19 restrictions, we are currently closed to the public for face to face advice at our offices in Woking, and have changed our service to an email or phone service only. 

However, our service to the local community is still running, and we are still available for advice and support to help you.

To contact us: please do one of the following;

  • Please click on the ‘Get Advice’ button on this page and fill in the form.
  • Please email your query to bureau@wokingcab.org (giving us your phone number)
  • Please ring our Adviceline FREE on 0800 144 8848 or Textphone 18001 0800 144 8884

One of our advisers will contact you as soon as possible.


We have a vacancy for a;

Money Advice and Financial Capability Caseworker 

Location: Citizens Advice Woking

Closing date: Friday 30th October 2020

Role details

Job title: Money Advice Caseworker

Salary: (FTE) £24,000 pro rata

Hours per week: 30

Type of contract: Permanent

Interview date: TBC

For further information about the role and an application pack, please email helen.trotter@wokingcab.org

HELP US RAISE FUNDS – The CAW 10X Challenge.

October being the 10th month of 2020 sees the start of our month long Fundraising challenge where various members of Staff, Volunteers and Trustees have committed to doing some creative challenges in a theme of ten to raise money for Citizens Advice Woking.  Although we receive a generous grant from Woking Borough Council, we need to raise additional funding to cover the increased costs incurred in delivering our service. The whole month is then rounding off with a socially distanced group walk around Woking Football Club ground starting at 10am. This is a difficult time for everyone and now more than ever, we really need your help to raise as much money as we can. For further information or to make a donation, please follow this link:


Want to save money on your Gas and Electricity?

We can help you reduce your costs and save Energy too…

By giving us some basic information, we can run a Supplier price comparison check for you and ring you to talk through the results. You may qualify for a discount, making your annual fuel costs cheaper. 

Please contact our Energy saving team by email: energy@wokingcab.org and if possible, please send us a copy of your latest bill, or a screenshot of your annual costs if it is managed online. 

Please see new information from Woking Borough Council: 


Fundraise for us:

Easy Fundraising.  A really easy way to help raise funds for Citizens Advice Woking whilst you shop online:

Make a donation using Virgin Money Giving

Citizens Advice Woking aims to provide advice and assistance to local clients in all areas of social law and related matters. We have specialist caseworkers in Housing, Employment, Money Advice and Welfare Benefits. We can negotiate on our client’s behalf with other people and organisations. If a client is housebound due to a disability or through being a carer, we can sometimes arrange a home visit.